Support

Contact us

Write to support@magnified.news. Tell us what you were doing and what you expected. If it is about an app, include its name.

Signing in

• You sign in with your email address and a six-digit code. There is no password.
• The code works for ten minutes, and once. If it has run out, ask for a new one from the code screen.
• If the code does not arrive, look in your spam folder, check the address, and wait a minute before asking again.
• You stay signed in on a device until you sign out.

Your account and data

• To sign out, open Settings and choose Sign out. Your apps stay in your account.
• For a copy of your data, or to have something corrected, write to privacy@magnified.news.
• To delete your account and everything in it, open Settings and choose Delete account and data. This cannot be undone. What is kept, and for how long.

Plans, credit and refunds

• Plans are bought and renewed through the App Store or Google Play. To cancel, use the subscription settings of your Apple or Google account.
• Refunds are handled by Apple or Google, under their policies.
• Credit pays for the AI that builds your apps. When it runs out, building pauses until your plan renews or you add a top-up.

Reporting an app

Open an app's menu and choose Report a problem, or use the report link on a published app. See the Acceptable Use Policy for what we act on.

Security

If you think you have found a weakness in Magnova AI, write to support@magnified.news with what you saw and how to repeat it. Please give us time to fix it before you share it with anyone else, and do not access other people's data.